Public warned as ‘ringing the change’ scam reaches Wiltshire


WILTSHIRE Police have issued a fresh warning over a scam which has been reported in the county recently.

The scam – known as ‘ringing the change’ – involves customers entering shops, bars or restaurants and requesting the cashier changes large bank notes into smaller denominations.

The amount of money initially handed over is often in the hundreds.

The customer will change their mind over the denomination wanted on several occasions and manages to leave the store having pocketed a substantial quantity of cash.

In many of these cases, the customers do not speak very good English and the language barrier further adds to the confusion.

PC Philip Hackford of Amesbury Police Station said: “This scam, previously known as ‘ringing the change’ has been going on for some time but used to involve smaller quantities of money. The amounts requested have been on the rise, which obviously increases the loss to the victim.

“In many of these cases, the cashier is only too happy to help but unknowingly becomes a victim of this very clever scam.

“I would recommend any member of staff at retail premises to direct anybody wishing to exchange money for smaller denominations to a nearby bank.

“If you believe the request to be genuine, only exchange small quantities of money, and always count the cash each and every time it is handed over.”

One of the most recent incidents involving this scam took place at Costa Coffee in Mid Summer Place, Salisbury on 18th July 2015.

Anyone with information on this scam, or anyone who believes they have fallen victim to the scam, should call police on 101, or Crimestoppers on 0800 555 111 where information can be left anonymously if preferred.




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